Return & Exchange Policy

Last updated: September 2026

We want you to love your Morgan Signature pieces. If something is not right, this policy explains how returns, exchanges, and refunds work.

1. Standard (In-Stock) Products

You can return any unused, unassembled item in its original packaging within 14 days of delivery for a refund or exchange. Items must show no signs of outdoor use, weather exposure, or assembly damage to qualify.

2. Custom & Made-to-Order Items

Custom powder-coating colors, custom sizes, and bulk B2B orders for restaurants and coffee shops are made specifically for you and are not eligible for return or refund once production has started, except in the case of a manufacturing defect.

3. Damaged or Defective Items

If your order arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery with photos of the damage and packaging. We will repair, replace, or refund the item at no extra cost.

4. Refund Method & Timing

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

5. B2B / Bulk Orders

Restaurant and coffee shop orders placed in bulk are covered by the terms agreed in your order confirmation or contract, which take priority over the general policy above.

6. How to Request a Return

To start a return or exchange, contact our customer care team with your order number and reason. Our team will guide you through the next steps and arrange collection where applicable.

7. Contact Us

• Morgan Signature
• Email: themorgansignature@gmail.com
• themorgansignature.com